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Refund Policy? We have good news and bad news!

First the good news:
We can offer a full refund for certain situations.

If you cancel 24 hours in advance of the rental date..
If we are unable to deliver due to adverse weather conditions such as (but not limited to) heavy snow/ice or high winds. We will make every effort to deliver as long as our safety is not compromised. We will make every effort to get your display out as soon as possible.


Now the bad news:
No Refunds will be given for circumstances that prevent us from setting up the display that are out of our control such as:

If we are given the wrong address or bad directions and are unable to reach you.
If the community is gated and security personnel is doing their job and will not let us in.
If we are unable to set up the display due to a loose dog or other animal that may make us feel threatened
If the home owner stops us from setting up the display.
If the recipient requests us to remove the display early.

 MORE PESKY POLICIES:
 
For safety’s sake, please do not allow children, or adults for that matter, to play on or around the displays. Our display items WILL NOT safely support the weight of a child or adult leaning, sitting, or playing on it. We do however, encourage the taking of pictures!!
In the event of adverse winds, we request that you remove your keepsake to prevent breakage. These are generally sturdy, however, with strong wind, they will blow and break. We also request that if the winds are extremely strong, that you remove your display and tuck it in a safe place to prevent damage to your property or our display.
 
When we come to pick up your display, we will bring your keepsake to your door and tuck it safely between your storm door and front door.
If you decide to remove your keepsake yourself, please leave the lucite backing with the display.